Frequently asked questions


Information about transport and logistics at Bächle Hugger

If you would like proof of delivery, please send us an email with the following information:

  • Sender and recipient
  • Number of packages including weight
  • The period in which the packages were sent and received

The following information is mandatory:

  • Gross weight
  • Dimensions including length, width and height
  • Dispatch and delivery location

Loading metres are calculated as follows:
Length x width / 2.4 = loading metre

1 FP = 1.20 m x 0.80 m / 2.4 = 0.4 LDM

Actual weight = the physical weight of the shipment

Chargeable weight (or volume weight) = the calculated shipment weight based on its dimensions (length x width x height in cubic measurement or LDM)
This weight determines the necessary space required inside the lorry. The transport costs of an order are calculated on this basis.

Depending on the weight or size of the shipment, the actual or chargeable weight is used to calculate the transport costs.

SLVS stands for forwarding, logistics and warehouse insurance policy and is proof of liability insurance for freight forwarders.

The price may vary depending on the weight, quantity, dimensions and location.

To calculate the price for your shipment, simply send an email with the following information to

  • Number of packages including weight, dimensions (length, width and height are required)
  • Dispatch and delivery location
  • Standard or fast shipping (NextDay, etc.)

Freight charges are the transport costs associated with shipping from the sender to the main means of transportation or from this to the recipient.

No, we do not offer C-to-C transport.

This depends on when we receive the order and whether Premium collection has been chosen.
If a shipment request is placed after 10:00 a.m., the collection will be planned for the following day.
If you request a shipment before 10:00 a.m., the collection will be planned for the same day. However, please note our delivery times of 1-3 working days.
NextDay and Premium deliveries must be requested one working day in advance. Same day requests for NextDay deliveries cannot be guaranteed.

Our order line department must receive your order by 10:00 a.m. at the latest for same day collections.
Orders received after this time will automatically be collected the following day.
If the shipment due for collection requires NextDay delivery, this must be requested one day in advance.

To find out when you will receive your shipment, please contact our service department with the following information:

  • Collection location
  • Original sender
  • Number of packages including weight

An Export Accompanying Document is required for shipments being exported from Germany to EFTA countries or third countries.

  • Three copies of the original commercial invoice are sufficient for goods with a value of less than €1,000.
  • A single-stage EAD is required for goods valued between €1,000 and €3,000.
  • A dual-stage EAD is required for goods valued between €3,000 and €6,000.
  • A EUR1 is required for goods with a value of more than €6,000. This is not obligatory but avoids the need for the customer to pay customs duties.

Yes, this is possible. However, this is only possible upon prior arrangement with our export department.

Yes, shipments without customs documents are possible for transporting your shipment through Ireland.

Standard delivery times vary depending on the delivery country.

Swiss imports:
Yes, these shipments are always possible. We import daily from Switzerland for our Swiss partners.

England imports:
Shipments from England may vary. Please contact our export department.